Office Visit Fees
Office visit fees are determined by a combination of the level of complexity, procedures performed, and time spent. Because of this, we are unable to predict the exact cost of an office visit. Please contact the office to discuss an estimated cost for your visit. Visit costs are non-negotiable.
Non-Covered Services
During a visit at PSFH, your provider may perform a service or recommend a test, procedure, or prescription that is not covered by insurance. It may also happen that your insurance company requires a pre-authorization, a letter of medical necessity, or a prescription to cover certain services or products. While our providers can accommodate these requests from your insurance company, we can not guarantee coverage. Please call your insurance prior to your first visit to confirm your personal benefits.
Self-pay and Self-pay with sliding scale discounts
Payment is expected at the time of service to receive a discount. For patients seen in the office, we will collect at the time of service. For patients receiving care through Telemed (phone, doxy.me) we ask that you check your account balance on the patient portal and promptly make a payment. The self-pay discount is 20% off of our regular fees. If you are military or have medicare/Medicaid you will receive an additional 10% discount as well as a 10% discount on supplements. These prices are subject to change and are non-negotiable.
Prescription Refill or Renewal
Please don’t wait until the last minute to request a refill for your prescription! When you are getting low contact your pharmacy and ask them to fax us a refill request. Due to a high volume of these requests we are unable to guarantee we can respond to these on the same day. Please allow 5 business days to respond. Please keep in mind, if you are out of refills or it has been over six months since you have seen your provider, your provider may request an appointment with you to ensure they are providing the best care to you. Compliance to instructions from your provider is critical which includes completing labs and a visit to discuss continuation of medications. We receive a high volume of immediate refill requests that disregard the proper protocol. Effective March 1, 2022 these requests will result in a $25 fee, not billable to insurance. We will do our best to work with you on an emergency basis. Please note that the fee will be charged when we are able to accommodate these requests, but does not guarantee that these requests will be accommodated.
Questions for your Provider
We do our best to relay information to your providers at your request, however, it is difficult for providers to best care for you outside of your appointments in a lot of cases. Please utilize the PatientPortal to communicate with your provider. Your provider may decide that your question deserves more time and follow-up questions and may request to schedule an appointment with you.
Lab Orders and Results
We encourage patients to be informed on preferred labs for their insurance plans. For your convenience, we have a phlebotomist in-office on Tuesday mornings. Lab results are only shared after they’ve been discussed during a visit. This helps ensure that all of your questions are answered and that the doctor has the appropriate time to explain the results and discuss what treatments are medically necessary.
Medical Records Requests
If you are requesting medical records we ask that you fill out the medical records request form. Please allow us 30 days to process the request after we receive the records request form.
Testosterone Replacement Patients
Please review your signed testosterone waiver for instructions and guidelines. To remain in the program you are required to follow the instructions to schedule labs and a follow-up visit before your prescription runs out. A lapse in testosterone injections does not have life-threatening medical consequences and your failure to comply with the instructions and guidelines will most likely result in a delay in treatment.
Lab Requisition Form
Please call your lab before you arrive to ask them if they have received your lab order and if you need to schedule. Labs do not guarantee that they will receive and process lab orders the same day so please request a requisition form before leaving your appointment if you are planning on going the same day.